I am from Marblehead, MA and I contacted Michael about a rental increase. Michael reached out to me within 30 seconds and spoke with me about my situation, answered all of my questions, and gave me reassurance about my particular rental increase issue. I found his videos online which is what led me to contacting him. He is very attentive, straightforward, and truly has passion for what he does! I can honestly sleep better tonight after speaking with him and he will be the first person I call if I have an issue in the future.